Warranty Terms

These Warranty Terms are the warranty Southern Garage Doors, Inc. ("Southern Garage Doors," "we," "us") gives on work we perform. They are incorporated into our Terms of Service (Section 16). Our Warranty & Coverage page is a plain-language summary of these terms; if the two ever differ, these Warranty Terms control.

Coverage begins on the date the work is completed and requires no registration. The version of these terms in force on that date governs the job.

Every service visit carries a 14-day service-call warranty from the date of the original service. Within those 14 days, if anything goes wrong with your door system we come back and the service-call fee is waived — whether or not it relates to the work we did. Parts and labor for work outside the original repair are quoted before we start and charged as usual. After 14 days, the standard $195 service call fee applies to any follow-up visit, even when a part or labor is still under its own warranty. One job carries no service-call warranty at all: installing a single new spring beside an older one on a two-spring door, as described in Section 4.

Parts we replace or install carry a 30-day parts warranty from the date of the original service. Covered components include hinges, cables, rollers, brackets, fasteners, bearings and tracks. If a covered part fails within 30 days, we replace it at no parts charge; the service-call and labor terms above decide whether the visit itself is free.

Torsion springs. Torsion springs we install carry a 3-year (1,095-day) parts and labor warranty. A "broken spring" is a spring that physically fractures or separates under normal operating conditions. If that happens within three years, we replace the spring and the labor to install it at no charge; the service-call fee applies after the first 14 days as described in Section 2. Coverage depends on how the door is built. A door designed with one spring carries the full term on that spring. On a door built with two springs, both must be replaced together for the warranty to apply: installing a single new spring beside an older one voids all coverage on that work — parts, labor and the 14-day service-call warranty in Section 2 — because a new spring paired with a worn one cannot be balanced or relied on. We will say so before the work and print it on the invoice.

High-cycle torsion springs. Where you choose a high-cycle spring upgrade, those springs carry a 5-year (1,825-day) parts warranty and 3 years (1,095 days) of spring labor. The service-call terms in Section 2 apply as they do to any visit.

Extension springs. Extension springs and extension-spring hardware carry the standard 30-day parts warranty and 14-day labor warranty described in this Section and Section 3, not the torsion-spring term above — unless the line item on your invoice states a longer term, in which case the invoice governs that line as described in Section 1.

New doors. The door itself — its sections, the hardware supplied with it and its finish — carries the manufacturer's warranty. Southern Garage Doors does not warrant the door, and may assist with the manufacturer's process as a courtesy. What we warrant is our installation: 1 year (365 days) of installation labor, as described in Section 3.

When you supply your own opener or parts, we warrant our installation labor for 1 year with a free 14-day callback window. We cannot warrant equipment we did not supply; if a customer-supplied unit fails, the standard service call fee applies for diagnosis and any further work.

• Report it in time. A claim must be reported within the active warranty period; a claim reported after expiration cannot be honored even if the issue began during coverage.
• Let us look. Southern Garage Doors must be allowed to inspect the issue before a claim is approved.
• No reset. Warranty work does not reset or extend the original warranty period.
• Not transferable. Coverage belongs to the customer on the original invoice and ends when the property is sold or transferred.
• Proof of service. Your original printed or emailed invoice is proof of service. We keep every job on file, so you do not need to save paperwork.
• Someone must be there. An authorized adult point of contact, as described in Section 6 of our Terms of Service, must be present during a warranty visit.

For work completed more than three years ago, text (941) 356-4334 with your name, the property address, your email address and the reason for the inquiry. We respond within five business days.