Warranty & Coverage

All springs we install carry a 1-year parts warranty from the date of installation. If a spring fails within one year, we replace it at no charge for the spring itself. Labor is free within the first 14 days; after 14 days, the standard $169 service call applies. Springs are custom-cut on-site and fitted to your exact door weight — that's the professional standard and it's what these terms reflect.

All opener installations carry a 1-year labor warranty and a 30-day callback window. If an installation-related issue arises within one year, we repair it at no labor cost. The opener unit itself carries the manufacturer's warranty — we handle that paperwork on your behalf if needed. We install LiftMaster, Linear, and customer-supplied units.

All hardware components we replace or install carry a 30-day parts warranty. Covered components include: hinges, cables, rollers, brackets, fasteners, bearings, and tracks. If a covered part fails within 30 days, we replace it at no parts charge. Labor is free within the first 14 days; after 14 days, the standard $169 service call applies for any follow-up visit, even if the part remains under its 30-day component warranty. Exclusions: normal wear and tear, environmental rust, collision, misuse, or storm damage.

Opener components have different coverage levels based on failure risk. Hardware components (belts, pulleys, gear assemblies): 30-day parts warranty. Electrical components (limit switches, encoders, RPM sensors, logic boards, wall buttons, safety eyes): no warranty due to risk of power surges, lightning strikes, or electrical failure. Remotes and keypads: no warranty; considered electronic accessories. After 14 days, standard service-call rates apply to all warranty evaluations or repairs, even if the covered hardware part is within its 30-day component warranty.

All opener installations carry a 1-year (365-day) labor warranty covering workmanship only, and a 30-day service-call coverage window from installation. The opener unit itself carries the manufacturer's warranty — we handle that paperwork on your behalf if needed. After the initial 14-day labor warranty, a standard service call fee applies to diagnose manufacturer-related issues or warranty work. We install LiftMaster, Linear, and customer-supplied units.

All work performed during a service call carries a 14-day labor warranty. Coverage applies only to the same issue diagnosed and serviced at the original visit. If a new or unrelated problem occurs, it is treated as a new service call. If an issue directly related to the work we performed arises within 14 days, we return at no charge. After 14 days, a new service call fee applies.

When you provide your own opener or parts, we warranty our installation labor for 1 year, but we cannot warranty the equipment itself. If a customer-supplied unit fails, the standard service call fee applies for diagnosis and any further work.

No. Coverage is automatic from the date of service. We keep the records — you don't need to save paperwork or fill out any forms.

Warranty becomes void if: (1) any part or adjustment is made by another company or individual during the warranty period, (2) components are modified, tampered with, or replaced without authorization, or (3) damage results from abuse, neglect, power surges, lightning, or acts of nature. Normal wear and use under ordinary conditions does not void coverage.

Warranties are non-transferable and apply only to the original purchaser listed on the invoice. Coverage ends upon sale or transfer of the property. The customer listed on the original invoice must be present during any warranty service visit.

We keep the records, so you don't need to save paperwork. However, the original printed or emailed invoice serves as proof of service. The customer listed on that invoice must be present during any warranty visit and remain the customer of record.

No. Warranty work does not reset or extend the original warranty period. The original service date remains the start of coverage.

Warranty coverage is limited to the precise repair, component, or adjustment performed by Southern Garage Doors, Inc. Symptoms that reappear due to a different cause, condition, or part are not covered under the prior warranty and are treated as new service requests.

All warranty claims must be reported within the active warranty period. Claims submitted after expiration cannot be honored, even if the issue began during coverage. Southern Garage Doors, Inc. must be allowed to inspect the issue before any warranty claim is approved — unauthorized third-party repairs void eligibility.

No. We'd rather give you a realistic warranty we honor without argument than a long one we'd challenge with fine print.

For opener units, the manufacturer handles warranty on the equipment itself. We navigate that process on your behalf and perform the physical repair work under our labor warranty as applicable.

A lifetime warranty sounds generous in a brochure and is honored less honestly than a realistic one. Springs typically last 7–10 years with proper maintenance — a 1-year parts warranty on a spring reflects actual component life, not marketing language.

Ten-plus years of service data tells us components fail from normal wear, weather, or manufacturing defects early in their lifespan — or not at all. Our terms are built on that data, not a sales pitch. An honest 1-year warranty we honor without argument is worth more than a 5-year promise we'd fight over.

It's written by the technicians who honor it, not lawyers who protect us from it. Every term reflects what we've learned on service trucks. No registration, no fine-print surprises, no fight — just the coverage, the period, and the phone number.

Fair means we're both held to the same standard. If we install a part, we warranty the work. If you use the system normally, you're covered. The warranty is how we guarantee we did the work right — not how we avoid standing behind it.