TRANSPARENCY

Meet Jenny, Our AI Receptionist

Southern Garage Doors (DBA of Southern Garage Doors, Inc.) — Florida Certified Specialty Contractor — License SCC131153700.

Version 2026-09-10.2 · effective September 10, 2026 · first published April 2, 2026.

How We Use AI at Southern Garage Doors

When you call Southern Garage Doors at (941) 356-4334, you'll be greeted by Jenny, our AI-powered phone receptionist. We believe in being straightforward about how this technology works, what it can do, and what it can't.

What Jenny Can Do

Jenny is designed to handle the most common parts of a service call so you get quick, accurate answers without waiting on hold:

  • Provide pricing for garage door services based on our current rate card.
  • Schedule appointments by checking our real-time availability and booking directly into our system.
  • Answer service questions about what we offer, our service area, and how our process works.
  • Look up warranty information by searching our service records for your property.
  • Collect your information (name, address, phone, email) to prepare for your appointment.

Jenny is available every time you call. She doesn't take lunch breaks, doesn't put you on hold, and treats every caller with the same patience and respect.

What Jenny Cannot Do

Jenny is a tool, not a technician. There are things she's not designed to handle:

  • Diagnose your garage door. Jenny can tell you about common symptoms and what they might mean, but she can't see your door. The technician diagnoses the actual problem on-site.
  • Provide binding quotes. Pricing Jenny provides is based on standard rates and the information you give her. The technician confirms the exact price after inspecting your system. You always approve before work begins.
  • Handle complaints or disputes. If you have a concern about prior service, billing, or a warranty claim that needs human judgment, Jenny will connect you with our office or take your information for a callback.
  • Give safety or repair instructions. For your safety, we don't provide DIY guidance. Garage door systems involve high-tension springs and heavy components that require professional service.

How It Works

1

You Call (941) 356-4334

Our recorded greeting tells you the call is recorded and that Jenny, our AI assistant, will help you — both before the conversation starts.

2

You Tell Her What You Need

She listens, asks clarifying questions (one at a time — she won't overwhelm you), and looks up the right information.

3

She Provides Pricing and Schedules

If you'd like to book, she walks you through the process step by step.

4

The Technician Confirms Everything On-Site

Whatever Jenny quoted on the phone, the technician verifies when he sees your door. You approve the final price before any work starts.

Where Else We Use AI

Jenny also powers the chat on this website — labeled as an AI assistant right in the chat window. Behind the scenes, our team uses AI to help draft emails, text replies, and responses to reviews; a person reads and approves anything AI helped write before it reaches you. We also use AI internally to review call quality.

We do not use AI to make automated decisions about pricing, eligibility, or your account. People decide anything that matters, and the technician's on-site assessment is always the final word.

Your Privacy

When you interact with Jenny:

  • Your call is recorded for quality, accuracy, and recordkeeping, in compliance with Florida law. Our recorded greeting tells you this, and that you will be speaking with an AI assistant, at the beginning of every call.
  • Service visits are also recorded (audio, video, photographs and location) to document the work — see Section 4 of our Terms of Service and our Privacy Policy.
  • Your information is used only for service. We don't sell your data, we don't market to you, and we don't share your information with anyone except the services needed to schedule and perform your appointment.
  • Call data is stored securely and retained in accordance with our Privacy Policy.
  • The technology behind Jenny comes from established providers — Twilio carries the call, OpenAI provides the voice conversation, and Anthropic and Mistral assist our team's drafting tools. We use their business APIs, which do not use your conversations to train their models; providers may retain data briefly (about 30 days) for abuse monitoring.

Why We Use AI

Southern Garage Doors is a small company. We chose to use an AI receptionist because it allows us to:

  • Answer every call, every time — no missed calls, no voicemail.
  • Provide consistent, accurate pricing without human error or pressure.
  • Let our technician focus on what he does best — expert garage door service — instead of spending hours on the phone.
  • Give homeowners a calm, patient, respectful experience on every call.

We didn't build Jenny to replace human interaction. We built her to make sure no call goes unanswered and every homeowner gets treated with the same care and honesty, whether they call at 8 AM or 5 PM.

The Technician Is Always the Final Word

No matter what Jenny tells you on the phone, the technician's on-site assessment is what matters. He'll inspect your system, explain exactly what's going on, present clear pricing, and wait for your approval before touching anything. That process doesn't change because an AI took the call.

The AI gets you scheduled. The craftsman gets it done right.

Questions?

If you have questions about our AI system, your call data, or anything else, call us at (941) 356-4334 or email southerngaragedoors510@gmail.com. We're happy to explain anything in plain language.

This disclosure carries a version number and an effective date, shown at the top of this page; when it changes, a new version is published and the previous one is kept on file. Every legal document we publish is listed at /legal/.

Southern Garage Doors (DBA of Southern Garage Doors, Inc.)
Florida Certified Specialty Contractor — License SCC131153700
Phone: (941) 356-4334
Service Area: Sarasota and Manatee Counties, Florida

Questions About These Terms?

Call us at (941) 356-4334 — a person or Jenny will help. Every legal document and its current version is listed at /legal/.