Exemplary service. An embodiment of values.

Privacy Policy

Southern Garage Doors (a DBA of Southern Garage Doors, Inc.) Florida Certified Specialty Contractor — License SCC131153700 Effective Date: April 2, 2026

At Southern Garage Doors, we believe privacy is part of stewardship. When you trust us with your information, we treat it with the same care, restraint, and respect we bring into your home.

This Privacy Policy explains what information we collect, how it is used, how it is protected, and the choices you have. Our goal is clarity — not fine print, not hidden intent.

1. Information We Collect

We collect only the information necessary to provide garage door service, communicate clearly, and fulfill our responsibilities to you.

This may include:

  • Your name
  • Phone number(s)
  • Email address
  • Service address
  • Details related to your garage door system or service request
  • Payment information (processed securely — we do not store card numbers)
  • Call recordings and transcripts (see Section 3)
  • Scheduling preferences and appointment history
  • Warranty and service history

Information is collected when you call, text, email, submit a form on our website, schedule service through our online booking system, or interact with our AI-assisted phone system.

2. Online Booking and Scheduling

When you book service online, your information is processed through a secure third-party scheduling provider (Workiz). We receive only the information needed to confirm your appointment, communicate with you, and perform the requested service.

We do not sell, rent, or trade your personal information. We do not allow third parties to market to you using your information.

3. AI-Assisted Communication and Call Recording

Southern Garage Doors uses an AI-assisted phone system to handle inbound calls. This system:

  • May greet you with an AI receptionist capable of providing pricing, scheduling appointments, and answering service questions.
  • Records all calls for quality assurance, training, accuracy, and recordkeeping purposes.
  • Transcribes calls for service documentation and internal review.
  • Processes call data through secure third-party services (OpenAI, Twilio) for voice conversation functionality.

Recording Consent. All calls are recorded in compliance with Florida Statute § 934.03 (Florida’s two-party consent law). A recording disclosure is provided at the beginning of every call. By continuing the call after this disclosure, you consent to the recording.

AI Disclosure. An AI disclosure is provided at the beginning of every call. The AI system assists with scheduling, pricing, and customer service. Complex issues, complaints, or situations requiring human judgment are escalated to a human representative.

Call Data Storage. Call recordings, transcripts, and related data are stored securely and retained for a period consistent with our business and legal requirements (typically 30-90 days for recordings, longer for service records). Access to call data is restricted to authorized personnel.

4. How We Use Your Information

Your information is used only to:

  • Schedule and confirm service appointments.
  • Communicate before, during, and after service.
  • Provide estimates, invoices, and warranty documentation.
  • Maintain accurate service records and customer history.
  • Verify warranty eligibility through our service records and accounting systems.
  • Improve service quality through call review and AI system training.
  • Meet legal, licensing, and insurance requirements.
  • Process payments securely.

We do not use your information for mass marketing, aggressive follow-ups, or unrelated promotions.

5. Communication Practices

All communication takes place through our official business phone number ((941) 356-4334), text messaging system, or email. We do not conduct business through personal phone numbers or social media platforms.

This approach protects your privacy, keeps records accurate, and ensures accountability.

We may contact you via:

  • Phone or AI-assisted phone system for scheduling and service updates.
  • Text message (SMS) for appointment confirmations, technician arrival notifications, and service follow-ups.
  • Email for estimates, invoices, warranty documentation, and appointment records.

You may opt out of non-essential communications at any time by contacting our office.

6. Information Sharing

We do not share your personal information with third parties except when necessary to:

  • Process payments securely through our payment processor.
  • Provide scheduling, booking, and job management functionality through our service management platform (Workiz).
  • Verify warranty and service history through our accounting system (QuickBooks).
  • Validate service addresses through mapping services (Google Maps).
  • Facilitate AI-assisted phone conversations through our technology providers (OpenAI, Twilio).
  • Comply with legal obligations, court orders, or insurance requirements.
  • Protect the safety, rights, or property of our customers, technicians, or the public.

Any provider we work with is expected to uphold reasonable standards of data protection. We select providers who maintain appropriate security measures and limit their use of your data to the services they provide to us.

We do not sell your personal information. We do not allow third parties to use your information for their own marketing purposes.

7. Data Security

We take reasonable steps to protect your information from loss, misuse, unauthorized access, or disclosure. Our security measures include:

  • Encrypted data transmission for online communications and payment processing.
  • Access controls limiting data access to authorized personnel.
  • Secure storage of call recordings and customer records.
  • Regular review of security practices and third-party provider compliance.

While no system is perfect, we are intentional about limiting access to information and using trusted tools.

8. Data Retention

We retain customer information for the maximum period permitted by applicable Florida and federal law. This includes:

  • Customer name, address, and phone number: Retained indefinitely as part of our permanent service records. This information is essential for warranty verification, service history, safety recalls, and legal compliance. Maintaining accurate long-term records allows us to provide better service on future visits and verify warranty claims regardless of when the original service was performed.
  • Call recordings: Retained for the maximum period permitted by law. Recordings serve as documentation of verbal approvals, service descriptions, pricing agreements, and consent. They protect both the homeowner and the Company in the event of a dispute.
  • Call transcripts and service notes: Retained for the maximum period permitted by law. Transcripts provide a written record of what was discussed, quoted, and agreed to on each call.
  • Payment records: Retained as required by Florida tax, business recordkeeping, and IRS requirements.
  • Warranty and service history: Retained indefinitely. Complete service records allow us to honor warranties accurately, identify recurring issues, and provide informed recommendations on future service visits.

We retain this information because accurate, long-term records are fundamental to the quality, safety, and integrity of our service. Garage door systems have components with multi-year lifespans, and a complete service history allows our technicians to make better decisions for your home.

You may request correction of your information as described in Section 9. Deletion requests are subject to our legal and business retention requirements — we cannot delete records that are required for legal compliance, active warranty obligations, or dispute resolution.

9. Your Choices

You may request to:

  • Update or correct your personal information.
  • Receive a summary of the information we hold about you.
  • Opt out of non-essential communications.
  • Request clarification on how your data is used.

Because we retain service records, call recordings, and customer information for the maximum period permitted by law, deletion requests are limited. We cannot delete records that are required for legal compliance, warranty obligations, active or potential disputes, licensing requirements, or tax and business recordkeeping. We will, however, correct any inaccurate information promptly upon request.

Requests can be made by phone, text, or email using our official business contact information. We will respond to requests within a reasonable timeframe, typically within thirty (30) days.

10. Cookies and Website Data

Our website may use basic cookies or analytics tools to understand general site usage and improve performance. These tools do not personally identify you.

We do not use invasive tracking, behavioral profiling, or third-party advertising pixels. We do not serve targeted advertisements based on your browsing history or personal information.

11. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of thirteen (13). If we become aware that we have collected information from a child under 13, we will delete it promptly.

12. Florida-Specific Rights

As a Florida resident, you may have additional rights regarding your personal information under Florida law. These may include:

  • The right to know what personal information is collected and how it is used.
  • The right to request deletion of personal information, subject to legal exceptions. As described in Section 8, we retain service records for the maximum period permitted by law, and deletion requests are subject to our legal and business retention requirements.
  • The right to opt out of the sale of personal information (we do not sell your information).

We comply with all applicable Florida privacy laws and regulations.

13. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, services, technology, or legal requirements.

Updates will be posted on our website with a revised effective date. Material changes will be communicated through our normal business channels.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us directly.

Southern Garage Doors (DBA of Southern Garage Doors, Inc.) Florida Certified Specialty Contractor — License SCC131153700 Phone: (941) 356-4334 Service Area: Sarasota and Manatee Counties, Florida