Fair Coverage. Honest Promises. Real Accountability.
A warranty should serve both sides with honesty and respect — a clear agreement built on good faith, not sales talk.
Workmanship You Can Trust
Reliable Work. Backed by Our Word.
No fine print, no confusion. Our warranty is an act of good faith — a promise we choose to make, not one we’re required to. What follows defines that promise clearly and fairly, so both sides know exactly where it stands.
Service Call & Labor Warranty
Coverage: 14 days from the date of the original service for any workmanship or labor issue related to the work performed.
Scope: Applies only to the same issue diagnosed and serviced at the original visit.
Exclusion: If a new or unrelated problem occurs, it is treated as a new service call.
Garage Door Hardware & Components Warranty
Coverage: 30 days on parts replaced or installed by Southern Garage Doors, Inc.
Covered components include: hinges, cables, rollers, brackets, fasteners, bearings, and tracks.
Service-call rule: After the initial 14-day labor warranty period, a standard service-call charge applies for any follow-up visit, even if the part remains under its 30-day component warranty.
Exclusions: Normal wear and tear, environmental rust, collision, misuse, or storm damage.
Garage Door Opener Component Warranty
Hardware components: belts, pulleys, gear assemblies — 30 days.
Electrical components: limit switches, encoders, RPM sensors, logic boards, wall buttons, safety eyes — no warranty due to risk of power surges, lightning strikes, or electrical failure.
Remotes and keypads: no warranty; considered electronic accessories.
Service-call rule: After 14 days, standard service-call rates apply to all warranty evaluations or repairs, even if the covered hardware part is within its 30-day component warranty.
New Garage Door Opener Installations
Service-call coverage: 30 days from installation.
Labor: 1-year (365-days) installation labor warranty covering workmanship only.
Equipment: Manufacturer’s warranty applies to the unit; shipping or handling fees may apply for manufacturer claims.
Service-call rule: After the initial 14-day labor warranty, a standard service call fee applies to diagnose manufacturer-related issues or warranty work.
Southern Garage Doors may assist customers with manufacturer warranty processing as a courtesy.
Garage Door Springs
Coverage: 1-year (365-days) parts and spring labor warranty.
Definition: A “broken spring” is a spring that physically fractures or separates under normal operating conditions.
Warranty covers: both the spring and labor to replace it if failure occurs within one year.
Service-call rule: Service-call charges apply after the initial 14-day labor warranty period.
Exclusions: Damage from impact, misalignment, rust, or external interference voids coverage.
General Exclusions & Limitations
Timely Reporting Requirement – All warranty claims must be reported within the active warranty period. Claims submitted after expiration cannot be honored, even if the issue began during coverage.
Scope Limitation – Warranty coverage is limited to the precise repair, component, or adjustment performed by Southern Garage Doors, Inc. Symptoms that reappear due to a different cause, condition, or part are not covered under the prior warranty and are treated as new service requests.
Proof of Service – The original printed or emailed invoice must be presented, and the customer listed on that invoice must be present during the job and remain the customer of record.
Non-Transferability – Warranties are non-transferable and apply only to the original purchaser listed on the invoice. Coverage ends upon sale or transfer of the property.
Void Conditions – Warranty becomes void if:
Any part or adjustment is made by another company or individual during the warranty period.
Components are modified, tampered with, or replaced without authorization.
Damage results from abuse, neglect, power surges, lightning, or acts of nature.
Inspection Requirement – Southern Garage Doors, Inc. must be allowed to inspect the issue before any warranty claim is approved. Unauthorized third-party repairs void eligibility.
- Warranty work does not reset or extend the original warranty period.
When Something Isn’t Right, Let’s Make It Right
Warranty Claim Procedure
1
Call or text: (941) 356-4334
(Monday–Friday, normal business hours).
2
Provide:
Name on the original invoice
Service address
Invoice number and service date
Description of the issue
3
Inspection & Resolution:
A technician will schedule a prompt inspection to verify eligibility and determine next steps.
If the issue qualifies, repairs or replacements will be completed according to this policy.
Warranty work does not reset or extend the original warranty period.
Peace of Mind, Backed by Integrity
Our Promise, in Plain Words
We believe a warranty should be honest, not exaggerated. Ours is simple — if something we repaired fails within the covered time, we’ll make it right. We can’t promise forever, but we do promise fairness, clarity, and good faith every time.
- Serving Homeowners Since 2013
- Clear, Written Warranty Terms
- Honest Diagnosis & Professional Service
- Reliable Workmanship & Consistent Follow-Through
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FAQ's About Our Warranty
We don’t use warranties as sales tools — they’re a reflection of our word.
Here are the most common questions we receive and the straight answers we give every time.
A warranty should reflect reality, not marketing.
In this trade, “lifetime” usually means the lifetime of a single component — not labor, not service calls, and not the full system.
We believe using that word misleads more than it helps.
We prefer to be clear and honest about what’s covered, so expectations stay fair and trust stays intact.
We’d rather tell the truth than use a word that doesn’t hold up in the real world.
Because they’re built on experience, not marketing.
We’ve seen how easily warranties can be stretched, misunderstood, or used as a sales tactic instead of a genuine promise.
Our approach is simple: we stand behind our work for as long as it makes sense to do so in good faith.
Beyond that, too many outside factors can change — wear, usage, weather, or conditions we can’t control.
That’s why our coverage is clearly defined: not to limit responsibility, but to keep every promise honest, fair, and realistic.
It’s easy to advertise forever. It takes integrity to set boundaries that truly hold up.
Ours is written from the technician’s perspective, not a marketing desk.
We see firsthand how garage doors wear, how components fail, and what “quality work” actually looks like in practice.
That experience shapes every line of our warranty.
It’s built to match the realities of the field — clear, enforceable, and rooted in good faith.
If something we repaired fails within that coverage, we fix it. No runaround. No fine print.
A warranty is an act of good faith, not an obligation.
It represents our commitment to stand behind our workmanship within reasonable and defined limits.
That same good faith must exist on both sides — we honor our coverage, and customers honor the terms and timeframes that make that coverage possible.
Fairness is mutual. When both parties uphold it, the result is trust, accountability, and a company healthy enough to keep serving its community for years to come.
When Something Needs Attention, We’re Here to Handle It
If you believe a recent repair isn’t performing as expected, contact us during business hours. We’ll review your warranty details, schedule an inspection, and address the issue according to our written terms — clear, straightforward, and without runaround.