Exemplary service. An embodiment of values.

Terms of Service

Effective Date: December 12th 2025

At Southern Garage Doors, Inc., professionalism is not a performance—it is a daily practice of self-control, respect, and stewardship.

We believe good business is built on clear boundaries that keep each project peaceful, safe, and fair for both the homeowner and the craftsman. These Terms of Service explain how we work, how we stay accountable, and what we ask in return so every interaction remains calm, consistent, and aligned with our values.

We don’t chase volume or gimmicks—we serve by conscience. These guidelines exist to guard the peace of the job so neither you nor we have to guess what’s fair, and good work can stay steady even when life gets noisy.

Our Commitment to Homeowners

Every representative of Southern Garage Doors, Inc. will:

  • Communicate with courtesy, calmness, and clarity.
  • Arrive on time, or notify you promptly if delayed.
  • Present a clean appearance and a clearly marked service vehicle.
  • Explain findings, pricing, and recommendations before work begins.
  • Operate safely on every job site.
  • Remain honest, even when honesty costs time or money.

Professionalism, for us, means diligence, humility, and care—not perfection, but steady effort offered in good faith.

All official communication occurs through our business phone number, text messaging system, or email during business hours. We do not use personal phone numbers or social media for work-related communication. This protects your privacy and ensures accurate records.

Animal Safety & Job Site Access (Strict Policy)

For the safety of homeowners, technicians, and animals, all pets and animals must be fully secured and kept completely separate from the work area for the entire duration of service.

This is a strict, non-negotiable requirement.

  • All animals must be placed in a separate, closed area away from the work zone before the technician arrives.
  • Acceptable separation includes a secured room with a closed door, an outdoor enclosure, or a crate/cage.
  • Animals may not roam freely, pass through the work area, or interact with the technician at any time.
  • Leashes, verbal assurances, or partial separation are not sufficient.

If animals are not properly secured upon arrival, service will be paused until the requirement is met. If the issue cannot be resolved promptly, the appointment may be rescheduled and the service-call fee will still apply.

This policy exists to prevent injury, distraction, and liability. No exceptions are made.

Customer Responsibilities

To keep service fair and efficient, we ask homeowners to:

  • Use our business phone, text, or email for scheduling, estimates, and warranty requests.
  • Communicate respectfully and clearly.
  • Refrain from profanity, threats, or emotional pressure.

If a conversation becomes heated or harmful, we may pause or end service so both parties can part in peace rather than conflict. Peace always comes before payment.

Appointments & Access (Presence & Authority)

Appointments are confirmed in advance, and updates are sent promptly if times change.

For service to proceed, the homeowner or the homeowner’s spouse must be physically present at the property for the duration of the appointment. This requirement ensures clear communication, proper consent, and accurate decision-making for safety-critical work.

  • Service cannot be performed if only a child, tenant, guest, or other third party is present.
  • If the homeowner or spouse is not present upon arrival, the technician will pause service.
  • In this situation, the service-call fee still applies, and the appointment will be rescheduled once the fee is paid.

We ask homeowners to also:

  • Be available to review findings and approve work as it is discussed.
  • Keep the work area safe and accessible, free of vehicles, clutter, or loose pets.
  • Provide accurate directions, gate codes, or access instructions when scheduling.

These guidelines exist to keep service orderly and fair, prevent confusion, and ensure that work is performed with the full understanding and authority of the homeowner.

Pricing, Estimates & Approval

All pricing is shared before work begins—no surprises afterward. We do not negotiate or alter completed invoices, and discounts are not based on emotion or familiarity. Every homeowner receives the same rates and quality of service.

Our pricing reflects:

  • Licensed and insured specialty-trade compliance.
  • Workers’ compensation coverage and continuing training.
  • Calibrated tools, safety equipment, and administrative support.

We ask customers to review and approve estimates before work starts. Verbal approval is considered consent to proceed.

Payment Terms

Payment is due upon completion of service unless otherwise arranged in writing.

We accept:

  • Cash
  • Check
  • Major credit or debit cards (a 3.5% processing fee applies)

Returned checks or chargebacks incur a $45 fee and pause warranty coverage until resolved. Prompt payment keeps pricing fair and scheduling dependable for everyone.

Safety on the Job Site

Garage door systems require diligence and care. While service is underway, the workspace is considered a controlled safety zone.

For everyone’s protection, we ask that homeowners:

  • Refrain from entering the work area without permission.
  • Avoid handling tools or operating controls unless invited.
  • Keep children, pets, and others at a safe distance.

Observation is welcome from a safe location. These boundaries allow the technician to work efficiently and safely, leaving your system in proper condition.

Respect for People and Property

We treat every home as if it were our own, with care and respect for family routines and personal space. In return, we ask that homeowners provide an environment where mutual respect can thrive.

If a situation compromises a technician’s safety, dignity, or ability to work responsibly, we may step away until peace can be restored.

Scheduling, Billing & Warranty Administration

To maintain clarity and accountability:

  • All scheduling, billing, and warranty matters are handled through our main office.
  • After-hours contact is reserved for genuine emergencies.
  • All changes must be confirmed in writing; silence never implies agreement.
  • Requests involving manipulation, harassment, or unsafe conditions are declined.
  • We act—and expect others to act—in good faith.

Good Faith & Resolution

Our relationship with each homeowner is meant to be a partnership built on honesty, humility, and shared respect.

We ask homeowners to:

  • Provide truthful information about issues, prior repairs, and property conditions.
  • Be ready at the appointment time with a clear workspace.
  • Avoid adjusting or repairing parts before or after service.
  • Communicate concerns promptly by phone, text, or email.
  • Understand that emergency requests are handled as availability allows.

If respect or honesty breaks down, we may end service to preserve safety and integrity. Bad faith includes deception, verbal abuse, unpaid balances, or requests that place people or property at risk.

When such situations occur, they are documented, and we part calmly but firmly so integrity and safety remain intact for everyone involved.

Our Standard of Work

We serve with quiet excellence—never noise, pressure, or pretense. We commit to:

  • Communicating truthfully and professionally.
  • Performing work to industry standards and company specifications.
  • Correcting genuine workmanship errors within the stated warranty.
  • Declining work that is unsafe, unethical, or outside the agreed scope.

Integrity means holding the same standard for everyone, every time.

These Terms of Service are not meant to shield us from responsibility, but to provide a framework where good work, grace, and peace can stand together.

By scheduling service with Southern Garage Doors, Inc., you acknowledge and agree to these terms.